Sell more. Answer faster.
Stop leaving customers waiting.
GestiaCR brings WhatsApp, Instagram, Facebook Messenger and phone calls into one place. An order gets taken and fulfilled; a question that needs follow-up becomes a case with an owner and a history. Your business decides which one it needs.
No-commitment demo · We set it up with you
Una clienta, tres canales
- On Instagram«Table for 6 on Saturday?»
- Continues on WhatsApp«This is Ana, here are my details»
- Ends up calling«Just confirming the booking»
- Clienta
- Ana Solís
- Responsable
- Ventas
- Respondido en
- 2 min
No importa por dónde entró. Del otro lado hay una sola gestión, y nadie le pidió que repitiera su historia.
More opportunities answered
Questions arriving on any channel get logged with a next step. They don't depend on someone remembering.
Faster replies
Your team works from a single screen, and every conversation reaches the right person or department.
Fewer customers lost
The conversation doesn't live on one employee's phone. If they're out, anyone on the team picks it up.
More control
You know what was asked, who handled it and what's still open. And when the business needs it, with a case number and a response time.
How many opportunities slip away while your team hunts for a conversation?
Customers left waiting
WhatsApp, Instagram, Facebook and the phone all live apart. The customer waits for an answer and ends up calling someone else.
No follow-up
Someone answered the question, but nobody knows whether it closed. The sale is lost after the hard part was already done.
The customer repeats everything
They switched channels, got a different agent, or came back three days later. The information is somewhere else — or in somebody's head.
The problem isn't having a lot of channels. The problem is having no case tracking behind them.
With GestiaCR, every conversation has a next step
A loose message gets answered and forgotten. A case has an owner, a history and something pending until it's resolved.
The conversation arrives
WhatsApp, social or a phone call
The customer is identified
Using what was said before
It gets handled
AI resolves it, or a person takes over
It gets logged
As a fulfilled order or an open case
It closes
And if something's missing, someone owns it
Taken and fulfilled
An order, a booking, a hold. No case number or follow-up needed: what's needed is getting it right, getting it out fast, and nobody having to ask twice what was ordered.
Restaurants · Pharmacies · Hardware stores · Retail
Opened and followed until closed
An appointment, a complaint, an outage, a filing. Here the number does matter — who's handling it, how long it's been open, and what the customer was told. Because somebody will ask.
Clinics · Service companies · Offices · Telecom
- A message lands on one of three phones
- Who's handling this one?
- Dig up what we told them last time
- Reply
- Follow-up lives in someone's memory
- The message arrives and the case opens
- With an owner assigned
- With the full history in view
- It gets answered
- And what comes next is on record
Less time searching. More time selling.
This is what a conversation that doesn't get lost looks like
The same person writes on one channel and continues on another. On your team's side it's a single case, with its number, its owner and its response clock running. Pick your industry and see it in your own vocabulary.
Tap one to see the case.
Don't lose a sale because
nobody could pick up the phone.
GestiaCR Voice answers your business calls with artificial intelligence: it resolves questions, takes orders, books appointments and hands the call to a person when it needs to. On the number you already have.
The call comes in
On your usual number
GestiaCR Voice answers
No queue, no business hours
It resolves or takes the details
Order, appointment, question
The case is created
With transcript and recording
It hands off to a person
When needed, with the context
- Answers on the first ring, around the clock
- Handles several calls at once
- Takes orders and books appointments
- Checks the status of an open case
- Recognizes someone who already wrote on WhatsApp
- Transfers to a person with the context
- Logs the call as a case
- Never hangs up: if it can't help, it takes a message
How it connects
GestiaCR is not a phone system or a carrier, and we don't sell you lines. It integrates with the phone service your business already pays for.
- With a phone system
- It connects over SIP and your system stays in charge. GestiaCR gets whatever you decide: one number, one extension, or only the calls nobody answered.
- With an old system, or none at all
- The connection is made on your carrier's side, without touching your equipment.
- With just a mobile phone
- That works too. You set up call forwarding —always, or only when nobody picks up— and the number your customer dials stays the same.
A phone call leaves no trace
When a customer says «I called on Tuesday and I was told something else», today there's nothing to answer with. With GestiaCR Voice you have the transcript, the time and the case number.
We set it up with you
Our team handles the setup: we review your current phone system, define what the assistant resolves and what gets transferred to a person, and leave it running.
Tell me about GestiaCR VoiceAI handles the repetitive work.
Your team focuses on what matters.
AI does this
- Answers the usual questions
- Takes orders and books appointments
- Asks for and collects the details
- Classifies and opens the case
- Checks the status of a case
Your team does this
- Negotiates and closes the sale
- Resolves the exceptions
- Handles the delicate ones
- Decides what isn't written down
- Faces the difficult customer
AI doesn't replace your team. It lets them handle more without adding to the workload.
Every unanswered conversation can be a lost sale
The vocabulary changes, the problem doesn't. These are the businesses where it shows most.
Restaurants
Orders and reservationsDon't lose a booking or an order while the team is out on the floor.
The request is taken in full —how many, what time, under whose name— no matter where it came in, and goes straight to the kitchen or the reservation book.
Pharmacies
Holds and questionsKeep the hold off a scrap of paper on the counter.
It's logged under the name of whoever called, and when that person writes again, whoever answers sees what happened last time.
Hardware stores
Quotes and availabilityMake sure «let me check and get back to you» doesn't vanish.
The question stays open with an owner until someone answers it. That's the difference between a sale and a missed call.
Clinics and practices
Appointments and follow-upBook appointments without making the patient wait on hold.
After-hours calls still leave the request on record. And every patient has a contact history — which is what you need to be able to show later.
Service companies
Cases with a number and SLAGive every complaint a number, an owner and a time that gets met.
Here the case really matters: who reported it, when, who's handling it and how long it's been open. With the evidence of what the customer was told.
Offices and professionals
Filings and questionsKeep requests from piling up on one person's phone.
Every request reaches the right department and stays on record even if whoever received it is out that week.
Some conversations don't close the same day.
Those get followed until they're resolved.
An order ships and that's the end of it. A complaint, an outage or a filing isn't: someone has to own it, and days later someone is going to ask where it stands. For those, the conversation becomes a case with a number, an owner and a clock — and with the evidence of what the customer was told.
- Customer
- Ana Solís
- Came in via
- Instagram · continued on WhatsApp · called
- Owner
- Sales
- First response
- 2 minutes
- What's pending
- Confirm Saturday's booking
If Ana writes again on any channel, it lands on this same case.
Plans
No-commitment demo · We set it up with you
Esencial
To bring into one inbox what today arrives from five places.
Billed per person who serves customers
- WhatsApp, Instagram, Facebook y correo
- Bandeja única y CRM
- Menú de opciones
Inteligente
So an assistant answers around the clock and your team keeps what needs judgment.
Billed per person who serves customers
- Todo lo de Esencial
- Asistente con IA a toda hora
- Casos con responsable y seguimiento
Inteligente + Voz
So no call goes unanswered, even when your team is busy.
Billed per person who serves customers
100 voice minutes per user
- Todo lo de Inteligente
- Agente de voz en su número
- Llamada automática a quien la pide
Getting started
A one-time fee, separate from the monthly plan, based on the hours it takes to get it working with your business: connecting your channels, setting up the menu and the assistant and, if needed, your phone system or your own systems. Your advisor works it out with you in the meeting.
Frequently asked questions
Before you sign up
Does it work for my kind of business?
If your people serve customers over WhatsApp, social media or the phone, yes. A restaurant taking reservations, a pharmacy holding medication, a hardware store quoting materials and a clinic booking appointments all use it the same way: the vocabulary changes, the work doesn't. You set up the departments, the case types and the bot menus in your own words.
Can I open an account on my own?
An advisor sets up the account, not a signup form. The reason is concrete: connecting your WhatsApp goes through a Meta approval of your company, and connecting your phone goes through your phone system or your carrier — two things nobody solves with just a password. Leave your details, we'll reach out on WhatsApp and hand you the account already set up with your departments and your plan.
Is there a free trial?
No. Instead, an advisor gives you a no-commitment demo with examples from your own business and prepares the exact proposal: how many people need access and what's worth automating. You decide by seeing how it would work for you, not by poking at an empty account.
Phone service
Do I have to change my phone system or my number?
No. GestiaCR isn't a phone system or a carrier, and we don't sell you lines: it connects over SIP to the phone service you already have. If your system supports it, it stays in charge and passes GestiaCR whatever you decide; if it's very old or you don't have one, the connection is made on your carrier's side without touching your equipment.
My business runs off a mobile phone, I don't have a phone system. Does it still work?
Yes, and it's the most common case. You set up call forwarding from your mobile to the number we assign you, and it can be always-on or only when you don't answer or you're busy. There's no number to port and no equipment to buy: your customers keep dialing the same number as always, and the calls that used to go unanswered get picked up by the assistant.
What if the voice assistant doesn't understand the customer?
It transfers to a person with the context already written down. And if nobody is available, it doesn't hang up: it takes a message, opens the case anyway and alerts the team. A call lost to a bot is worse than never having had one.
Do I need a WhatsApp Business API account?
We create it from here. It connects with your Facebook account and GestiaCR handles the rest: no dealing with Meta on your own and no middleman to hire.
Can I use the number I already have?
Yes, as long as it isn't active in the WhatsApp Business app on a phone. Meta requires a number to be on one side or the other, not both.
Setup and data
Who configures GestiaCR?
Our team. We review how you handle customers today, build the departments and the flows in your words, and connect the channels. That's why the way in is a demo and not a signup button.
Does my customer data get mixed with other companies'?
No. Each organization is separated in the database from day one, and every query is scoped to yours.
See GestiaCR running in your business
An advisor will review your case, show you GestiaCR working and explain how to roll it out in your business.
No-commitment demo · We set it up with you
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